How to Order

2.1 How do I order translations?

  1. Click on Instant quote on the main page.
  2. You will come to this screen. Click on Upload to upload a text or Enter text to type in or paste text you want translated.
  3. Now type in the language you want to translate into, and select it.
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  5. You will see a quote on price and delivery appear on the right side, along with a photo of the recommended translator and proofreader.
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  7. To see more quotes on price and delivery, click on See more offers.
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  9. Pick the quote that suits your needs best. As a returning customer, under “Collaboration” you see if you (or anyone from your group) has worked with the translator before.
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  11. Then, click on Order now to continue to payment.
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  13. If you are a first time user, fill in your details to register and continue. If you are an existing customer, simply log in.
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  15. You can enter your billing address, give your job a title, and add any special instructions for the translator. Then click on Pay Now to choose a payment method.
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  17. You can pay by credit card or upon receipt. Please note that the first time you choose to pay upon receipt, it’ll take a few extra minutes for us to confirm the order as we have to manually approve you and your company.
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  19. Once you pay, your order has been placed!
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  21. You will then be directed to the Order Overview page, where you can see a summary of all your orders.
  22. Bildschirmfoto 2016-10-17 um 14.46.50 Kopie.png
  23. To see more detailed information about your order, simply click on Details.
  24. Bildschirmfoto 2016-10-17 um 14.46.50.png

2.2 How do I order translations for more than one language?

The order process is exactly the same as that for one language. The only difference is that you enter multiple languages!
  1. Click on Instant quote on the main page.
  2. Bildschirmfoto 2016-10-17 um 13.41.59.png
  3. You will come to this screen. Click on Upload to upload a text or Enter text to type in or paste text you want translated.
  4. Bildschirmfoto 2016-10-17 um 13.07.58.png
  5. Now choose as many languages as you want. Just type in the names of the languages. Quotes appear on the right side.
  6. Bildschirmfoto 2016-09-19 um 13.11.02.png
  7. You will then see instant quotes appear on the right side. You see the price, delivery date, and pictures of the translator and proofreader for your job.
  8. Bildschirmfoto 2016-09-19 um 13.24.09.png
  9. You can click on See more offers to see more price and delivery options.
  10. Bildschirmfoto 2016-09-19 um 13.27.34.png
  11. Then, pick a different quote depending on your needs. As a returning customer, you see under “Collaboration” if you (or anyone from your group) has worked with the translator before.
  12. Bildschirmfoto 2016-09-19 um 13.31.06.png
  13. When you are done, click on Order now.
  14. Bildschirmfoto 2016-09-19 um 13.32.53.png
  15. Then, if you are a first time user, fill in your details to register and continue. If you are an existing customer, simply log in.
  16. Bildschirmfoto 2016-10-19 um 15.45.51.png
  17. You can enter your billing address, give your job a title, and add any special instructions for the translator. Then click on Pay Now to choose a payment method.
  18. Bildschirmfoto 2016-09-19 um 13.37.33.png
  19. You can pay by credit card or upon receipt. Please note that the first time you choose to pay upon receipt, it’ll take a few extra minutes for us to confirm the order as we have to manually approve you as a verified company.
  20. Bildschirmfoto 2016-10-19 um 16.19.37.png
  21. Once you pay, your order has been placed!
  22. Bildschirmfoto 2016-10-21 um 12.28.42.png
  23. You will then be directed to the Order Overview page, where you can see a summary of all your orders.
  24. Bildschirmfoto 2016-10-17 um 14.46.50 Kopie.png
  25. To see more detailed information about your order, simply click on Details.
  26. Bildschirmfoto 2016-10-17 um 14.46.50.png

2.3 How do I order translations of several documents at the same time?

  1. After uploading one file, simply click on Upload again to upload another file.
  2. Bildschirmfoto 2016-10-24 um 19.03.39.png
  3. The new file will be uploaded and new quotes will appear. You can upload more files by clicking on Upload again or click on Order now to continue.
  4. Bildschirmfoto 2016-10-24 um 19.03.58.png

    2.4 How do I order translations of text by typing it in or copying/pasting it?

  5. Click on Enter Text.
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  7. You will see a blank box where you can copy/paste or enter text.
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  9. Enter your text and click on Calculate offer.
  10. Bildschirmfoto 2016-10-24 um 19.10.25.png
  11. To add additional pieces of text, simply enter it in the white box, and click Add and Calculate Again. When you are finished, click on Order Now to proceed.
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2.5 How do I know I have successfully placed an order?

  1. Click on Order Overview on the main menu.
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    • If you have successfully placed your order, it will be marked “in progress”.
    Bildschirmfoto 2016-10-17 um 14.46.50 Kopie 2.png
  3. Please note that if your order is marked “open” and displays the price as “0,” your order has NOT been placed.
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  5. To place this order, simply click on Calculate quote again.
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