Translation Process

4.1 How can I contact my translator?

Unlike several translation agencies, we at Nativy believe that direct contact between the translator(s) and client is extremely important to ensure high-quality translations. Translators often have questions about the content they are translating, and being able to directly communicate with the client is what makes the difference between an approximate and accurate translation.You can get in touch with your translator(s) through our chat room.
  1. Go to your Order Overview. Find the order for which you want to contact the translator, and click on Details.
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  3. Under the picture of the translator, click on the envelope symbol to open the chat room.
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  5. The chat room opens with the relevant translator selected. Type in your message and click on Send.In case the translator is not online at the time and does not reply to you immediately, you will receive an email with his/her response. You can then log in again and reply to the message.
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    You can also access the chat room by clicking on the envelope symbol on the main menu.

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    This will open up the chat room. On the left side you can select the translator you want to chat with.

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4.2 How can my translator contact me?

Translators can also get in touch with you through the chat room. We notify you by email whenever there is a new message for you in the chat room. See a copy of the email below.Bildschirmfoto 2016-10-19 um 11.52.09.png
  1. To reply to the message, please go to www.nativy.com and log in to your Nativy account.
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  3. Then, click on envelope symbol on the main menu to access the chat room.
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  5. Select the translator you want to reply to on the left side. Type in your message, and click on Send. In case the translator is not online at the time and does not reply to you immediately, you will receive an email notifying you of the response. If need be, you can then log in again and reply to the message.
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    4.3 What if I have a general question? How can I contact Nativy?

    We at Nativy are always happy to help you. You can chat with us just the way you chat with your translators! You can also reach us by email at [email protected], or by phone at +43 677 614 739 20.
    1. To access the chat room, just click on the envelope symbol on the top right corner
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    3. In the chat room, select Nativy Translations on the left side to send us a message.
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    4.4 How can I see the status or progress of my order?

    Go to Order Overview, and click on Details to see the status of your order, the delivery date, and other information.Bildschirmfoto 2016-10-17 um 14.43.38.pngBildschirmfoto 2016-09-19 um 13.50.47.png

    4.5 Can I work with the same translator(s) every time?

    Yes, of course. In fact, unless you specify otherwise, we always include quotes from translators you have worked with before.Below is how you can make sure you are hiring the same translators every time:
    1. After creating an order (uploading your file, and choosing your languages), click on See more offers.
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    3. Under “Collaboration” you can see how many times you have worked with that translator before.
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    5. Select the offer that best suits your needs. When you are finished, click on Close.
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    4.6 Can I choose not to work with a translator again?

    Although our clients rarely choose to exercise this option, yes, you are able to block translators. See detailed steps below.To ensure that our translators are able to better meet your needs in the future, we would like to learn more about why a particular translator was not a good fit, and how we can match you with someone more suited to your needs.Please do get in touch with us through the chat room or on email at [email protected].
    1. Go to Order Overview and scroll down to the order with the translator you don’t want to work with again. Then click on Details.
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    3. Under the picture of the translator, click on the block symbol.
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    4.7 What if I am not happy with the translation?

    All customers have the option to request revisions or corrections after their order has been completed. You have 7 days to so do upon completion of the order. Please contact the translator through the chat room.You are also welcome to contact us at Nativy about your order. We would be happy to assist you in the revision process. Please send us a message through the chat room or by email.